Comments on: Interview: Raul Pupo, Author of America’s Service Meltdown: Restoring Service Excellence in the Age of the Customer http://businessinfoguide.com/interview-raul-pupo-author-of-americas-service-meltdown/ Inspired Resources for Entrepreneurs by Stephanie Chandler & Friends Tue, 15 May 2012 18:22:46 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Lowell Levine http://businessinfoguide.com/interview-raul-pupo-author-of-americas-service-meltdown/#comment-16762 Lowell Levine Tue, 06 Dec 2011 17:59:11 +0000 http://businessinfoguide.com/?p=6982#comment-16762 I agree 100% with Raul Pupo and the book he wrote --American Service Meltdown. Corporations today are so induced into soliciting and closing new customers that they neglect their existing customer base.The existing customer base is the referrals for new customers and the cost to replace an existing customer with a new customer is 5-1. I agree 100% with Raul Pupo and the book he wrote –American Service Meltdown. Corporations today are so induced into soliciting and closing new customers that they neglect their existing customer base.The existing customer base is the referrals for new customers and the cost to replace an existing customer with a new customer is 5-1.

]]> By: Madoda http://businessinfoguide.com/interview-raul-pupo-author-of-americas-service-meltdown/#comment-16678 Madoda Mon, 05 Dec 2011 23:05:42 +0000 http://businessinfoguide.com/?p=6982#comment-16678 Great interview and very interesting points raised. I will have to get the book. Great interview and very interesting points raised. I will have to get the book.

]]> By: Jim Trotta http://businessinfoguide.com/interview-raul-pupo-author-of-americas-service-meltdown/#comment-16669 Jim Trotta Mon, 05 Dec 2011 20:26:37 +0000 http://businessinfoguide.com/?p=6982#comment-16669 As a business executive on the management team of our company which is undergoing rebranding and reinvention to a customer driven value added services company, the service management principles laid out to our management team and frontline professionals during a recent Raul Pupo 2-day seminar was critically timely and invaluable as we launch this significant business transformation endeavour. As a business executive on the management team of our company which is undergoing rebranding and reinvention to a customer driven value added services company, the service management principles laid out to our management team and frontline professionals during a recent Raul Pupo 2-day seminar was critically timely and invaluable as we launch this significant business transformation endeavour.
Jim Trotta recently posted..Event Post 001

]]> By: C Lon Smith http://businessinfoguide.com/interview-raul-pupo-author-of-americas-service-meltdown/#comment-16660 C Lon Smith Mon, 05 Dec 2011 16:55:18 +0000 http://businessinfoguide.com/?p=6982#comment-16660 -Raul, I could not have said it better! It appears that Corporate America with its over-paid Boards. Presidents, CEO’s, Executive Management and Staff do not have a real grasp on the depth of ‘Customer Service’ and therefore rendering ‘Customer DisService’ while leaving profits on the table which are not making it to the bottom-line. This must be very frustrating situation to both. Perhaps, even the consumers are just laying down and accepting AID’s, that’s ‘Acquired Immune Disservice’, as a way of life. Hopefully you will gather a ground swell of dissatisfied consumers as well a Presidents/CEO’s who will except nothing less that ‘Excellence-In-All Things’! Keep the great effort alive and growing. Victory for business and America are just around the corner. -Raul, I could not have said it better! It appears that Corporate America with its over-paid Boards. Presidents, CEO’s, Executive Management and Staff do not have a real grasp on the depth of ‘Customer Service’ and therefore rendering ‘Customer DisService’ while leaving profits on the table which are not making it to the bottom-line. This must be very frustrating situation to both. Perhaps, even the consumers are just laying down and accepting AID’s, that’s ‘Acquired Immune Disservice’, as a way of life.
Hopefully you will gather a ground swell of dissatisfied consumers as well a Presidents/CEO’s who will except nothing less that ‘Excellence-In-All Things’!
Keep the great effort alive and growing. Victory for business and America are just around the corner.

]]> By: Kevin Martyn http://businessinfoguide.com/interview-raul-pupo-author-of-americas-service-meltdown/#comment-16651 Kevin Martyn Mon, 05 Dec 2011 15:03:12 +0000 http://businessinfoguide.com/?p=6982#comment-16651 Hi Raul, I totally agree with you there, I also think that customer services have hit an all-time low. Perhaps some of the investment into new jobs and employment opportunities we keep hearing about should focus on improving poor customer service? Kind regards Hi Raul,

I totally agree with you there, I also think that customer services have hit an all-time low. Perhaps some of the investment into new jobs and employment opportunities we keep hearing about should focus on improving poor customer service?

Kind regards

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