• How I Have Diversified and Grown My Business Using Contractors Overseas and in the U.S.

    One of the reasons my business has grown in recent years, despite the challenging economy, is because I have carefully How I Have Diversified and Grown My Business Using Contractors Overseas and in the U.Sexpanded by hiring contractors to help create and support growth. Instead of pulling back on spending, which is often the first thing companies large and small do when the economy is on shaky ground, I looked for ways I could be more efficient by utilizing the services of talented contractors.

    At any given time, my business runs with the help of a dozen contractors, both here in the United States and overseas. My team includes virtual assistants, editors, graphic designers, website designers, technology specialists, and financial professionals—all who work on a freelance basis.

    When deciding who I needed to hire, I assessed two things: the tasks that were taking up too much of my time and tasks that I simply couldn’t do. For example, I’m not a graphic designer. Deciding to contract with graphic designers was an easy decision because it’s simply not something I’m trained to do.

    For years I managed posting all the content on my website, but as I moved toward adding content on a daily basis, it just made sense to hire a content manager to review content submissions and publish them as needed. This freed up more of my time to focus on revenue-generating activities, which is always a top priority.

    Hiring Overseas

    The topic of hiring overseas can be a controversial one. Some people feel that we should keep our dollars here in the U.S., and I certainly agree that is important. But the fact is that labor costs far less in many other countries, and sometimes it just makes good business sense to hire elsewhere.

    A few years back, I decided it was time to have BusinessInfoGuide.com redesigned. I wanted it to read more like an online magazine and also to run on more current technology (WordPress). The problem was that there were more than 1,000 pages of content on the site and having it redesigned and migrated to a new platform here in the U.S. would have cost tens of thousands of dollars. To stay within budget I contracted with a web design firm in Turkey. They were talented, efficient, and grateful for the work, and the whole project cost me about 10% of what it would have cost here at home. That is simply a good business decision.

    I have also worked with a contractor in the Philippines off and on for a couple of years now. She handles various research projects for me and in return I pay her a higher-than-average rate for the work that she performs, which she greatly appreciates. Even at a higher rate than her competitors charge, what I pay her is still a bargain by U.S. standards. She also happens to be a single mom, so I get the satisfaction of helping her support her family.

    The fact is that most of my team members are contractors based here in the U.S., and they are spread across the country. Thanks to technology, we can communicate and exchange files from just about anywhere. They include single moms and dads, stay-at-home moms, and business professionals who enjoy the flexibility of working on a freelance basis. But when it makes sense, I look overseas for the help I need.

    An added benefit of working with various contractors around the world is the diversity it brings to my business. I was concerned that there might be challenges with language barriers and communication, but that has never been the case. The international contractors I’ve worked with over the years have brought their own unique perspectives to projects that I might not have otherwise considered.

    What to Know if You Hire Contractors

    Working with contractors allows me to leverage a diverse team of talented people and utilize their services on an as-needed basis. It’s a win-win situation for all involved. Aside from managing costs effectively, I also avoid the headaches of managing employees and payroll. I also don’t need any of these people to work for me on a full-time or even part-time basis. On average, each contractor works between 5 to 20 hours per month for me.

    If you decide to hire contractors for your business, you should know that the labor board has some strict rules about how to work with contractors. You cannot treat contractors as employees by setting specific work hours or otherwise implying that they are employees. Also, each contractor should work for other companies aside from yours—they must truly work in a freelance capacity. It is wise to have a written contractor agreement in place, and you will also need to collect W-9 forms and send out 1099 forms to all contractors at tax time. You can learn more about these requirements on the Department of Labor website.

    For overseas labor, two good choices for finding contractors are http://Elance.com and http://Odesk.com. Both services help connect freelance contractors with small businesses, and they also manage tax compliance laws with various countries so you don’t have to worry about that. Contractors listed in these directories receive reviews from those who have hired them so it’s easy to locate talented, reliable help for your business.

    The bottom line is that your business will hit a threshold unless you are able to hire the help you need to keep up with growth. If hiring employees isn’t in your current plan, consider making an investment with contractors who will free you up to do more of what you do best. Smart hiring decisions should lead to greater revenues in the long run.

    * * *

    I am blogging on behalf of Visa Business and received compensation for my time from Visa for sharing my views in this post, but the views expressed here are solely mine, not Visa’s. Visit http://facebook.com/visasmallbiz to take a look at the reinvented Facebook Page: Well Sourced by Visa Business. The Page serves as a space where small business owners can access educational resources, read success stories from other business owners, engage with peers, and find tips to help businesses run more efficiently. Every month, the Page will introduce a new theme that will focus on a topic important to a small business owner’s success. For additional tips and advice, and information about Visa’s small business solutions, follow @VisaSmallBiz and visit http://visa.com/business.

    Filed Under: Small Business

    About the Author: Stephanie Chandler is an author of several books including Own Your Niche: Hype-Free Internet Marketing Tactics to Establish Authority in Your Field and Promote Your Service-Based Business , LEAP! 101 Ways to Grow Your Business and From Entrepreneur to Infopreneur: Make Money with Books, eBooks and Information Products. She is also founder and CEO of http://AuthorityPublishing.com, a custom publisher specializing in nonfiction books, and http://BusinessInfoGuide.com, a directory of resources for entrepreneurs. She has been featured in Entrepreneur magazine, BusinessWeek, Inc.com, and Wired magazine, and she is a contributing blogger for Forbes. For author and speaker details, visit http://StephanieChandler.com. Subscribe to Stephanie Chandler's blog feed here.

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    1. AprilNo Gravatar says:

      I consider hiring talented contractors as a smart move for any business. It will not only let you save money and time, but it will help you focus more on important things like talking to potential clients.

      Thanks Stephanie for sharing your experience with outsourcing!

    2. Thanks Stephanie, I agree that a mix of local and overseas contractors is a good way to go. It’s like a recipe you can concoct to make your awesome business. I haven’t always had luck with overseas teams, but I am getting better at asking for things correctly, and taking one step at a time.

      I just found your site and wow, you have a lot going on. Very impressive job! I’ll be visiting more. Thanks Stephanie.

      • Hi Justin, Thanks very much for your feedback and the compliment! You raise a good point about communicating with people overseas. I’ve been pretty lucky with that so far, but I’m also rather detail-oriented and usually provide step-by-step instructions no matter where the contractor is located–and that helps a lot. Thanks for stopping by!

    3. Stephanie, great article! eLance and oDesk has saved me hundreds of hours. People ask me how I get so much done–this is my secret. A friend once started to criticize me for sending dollars overseas for workers when we have so much unemployment here in the U.S. Then I reminded her she was driving a foreign vehicle. She said no more. Keep up the good work of sharing great business tips.

    4. Afi PittmanNo Gravatar says:

      Stephanie! Thank you for this post. I feel a lot better about my business now. I was finishing my business plan and was having grief about explaining “who runs the business”. But now that I know it’s good practice and also efficient (financially and otherwise) to contract out certain functions I will proceed with confidence. I love your blog and you’re awesome!

    5. Lauren TysonNo Gravatar says:

      Stephanie, I often wondered how many people you have on your team.What is your screening process for overseas contractors? Thanks!

      • Hi Lauren, The great thing about Elance is that the users there are rated by their past customers, so you can view each person’s work history and reviews. That helps a LOT. Whenever I interview anyone, I make sure to have a list of specific questions that I want them to answer. This alone weeds out a lot of people who ignore the list and send you their own version of the response (that drives me crazy! I want people to follow directions!). So it’s not as challenging as you might think to find really talented freelancers using a service like Elance or one of the others.

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